The Issue Report (IR) is the principle tool for the SMS and its use is encouraged for the reporting of any issue that may have safety considerations. A report may be submitted as a reactive part of the SMS following an incident or proactively on recognition of a hazard that presents a risk. IR are submitted through the SMS Pro at www.bdasafety.com. A link to the reporting module is also provided on the Bermuda Airport website.
Anybody may submit an anonymous report using the general public and contractor link on the bdasafety.com website. While a report may be submitted anonymously, contact information is very helpful should there be any follow-up questions. However there is no requirement to provide name or other identifying information.
Feedback concerning anonymous reports may be found in the Safety Newsletter as appropriate.
SMS-Pro offers the facility for the reporter to provide his name and contact information but to submit a confidential report. In such cases, the identity of the reporter is known only to the SQM. The architecture of SMS-Pro is such that the identity of the reporter is hidden from all other parties, even during the investigation and subsequent processing phase.
Guidance for Submitting an IR
This data is used for the identification of hazards, safety-related issues for all areas of BDA, both airside and landside or for areas with potential for improvement. Name and contact details may be provided or the report may be submitted anonymously. Details will be forwarded to parties outside the OSQ only insofar as it is necessary for investigation. If any data contained in the report is required to be distributed outside the OSQ it will be de-identified. The fundamental purpose of an IR is to identify potentially unsafe practices and conditions that exist at BDA.
Provide Short Title of Issue
A brief description of the event or issue generating the report.
Describe Issue, including any factors you feel contributed
This section addresses why it happened and is the most important part as it allows for the development of corrective actions. Please include as much information about the issue or concern as possible, including any factors that you believe may have contributed to the event and an estimate of the severity.
Please insert all that apply, adding any other information that you think may be useful. Particular factors may include one or more of:
1. DISTRACTION: A very common contributing factor associated with errors of omission.
2. INTENTIONAL: Any time a rule or procedure was intentionally broken. The circumstances surrounding this decision should be carefully noted.
3. MEDICATION: Where use of medication may have affected your ability to perform your duties.
4. FATIGUE: If fatigue contributed to the event it should be noted. This is especially true if it is working pattern induced.
5. ILLNESS: If illness or injury contributed to the event.
6. CRM: If a lack of communication contributed to the event.
7. PERSONAL ISSUES: If personal events or stress contributed to the event (e.g. divorce, death in the family, hospitalization of a loved one, etc.).
8. PHYSICAL LIMITATION: If any physical limitation contributed to the event (e.g. height, weight, strength, vision, hearing, etc.).
9. PHYSICAL ENVIRONMENT: Including temperature, humidity, light, darkness, vibration, etc.
10. DEFECTIVE EQUIPMENT: Including details of the nature of the defect.
11. TIME PRESSURE: If there was any pressure to make the schedule whether self-imposed or imposed by another individual.
12. PEER PRESSURE: Any case where a peer urged you to perform in a nonstandard manner.
13. COMPANY PRESSURE: Any situation where an individual is urged to perform in a non-standard or unprofessional manner.
14. NOT TRAINED FOR TASK: Any case where an individual is faced with a situation for which there has been no training.
15. INADEQUATE PROCEDURE: Any case where the procedure called for either did not correct the situation or made it worse.
16. EXTERNAL PRESSURE: Any situation where an individual is urged to perform in a non-standard or unprofessional manner.
Suggestion to Correct Problem of Prevent Recurrence
Please provide any suggestions that you think might help avoid a repeat of the event or that might solve the issue in question.
Where & When Occurred
Provide details of location and date and time of event or when the hazard was identified.
Please as much information as possible about personnel involved in the event or present at the time.
Include photographs or any other attachments that you feel would be useful for analysis of the issue.